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SUPPORT CONTACT

Have an issue or question about your order? No problem! Send an email to support@justmer.ch 

Hours 
M - F 10:00 AM - 5:00 PM 
Address
Just Merch
1319 East Van Buren Street Suite 1 
Phoenix, AZ 85003 

 

CANCELLING YOUR ORDER
• If you would like to cancel an order, please contact  support@justmer.ch 
• If you cancelled your order before the item has shipped, you will not be charged! 
• If you would like to cancel your order after your item has shipped, you will receive a full refund (minus the shipping cost)

 

RETURNS 
We accept returns within 30 days of your order! However, we do not provide the cost of return. Please contact us to let us know that you would like to return your items and we will make sure to help you out!
PLEASE READ OUR TERMS OF SERVICE HERE
CLICK TO READ
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ADDITIONAL NOTES
Vinyl records are packed in perfect condition. We pack our vinyl as securely as possible in crafted boxes and mailers. Please be aware we DO NOT* issue refunds/partial refunds or replacements for minor cosmetic damage, such as corner dings, bends, split inserts, and so on. Once the album leaves our warehouse it’s handling is not in our control so in some cases this type of wear is unavoidable. 


To help ensure all fans have a chance to obtain an album we have limited it to 3 of any variant per customer. This will help offset the amount of resellers price gauging the albums. 

To ensure all orders are processed correctly and are delivered on we will no longer be combining orders in most cases. To avoid multiple shipments and additional shipping costs please make sure all items you want to purchase are added to your cart before finalizing the transaction.